Attention, Healthcare Leaders:
Are underperforming employees hemorrhaging cash and slashing your patient satisfaction scores?
There's that old cliché that "our people are our most important asset," but unfortunately, that is just not true for many healthcare facilities. Apathetic employees distress patients, cause strife, attract lawsuits, and cost a fortune when they leave after a short period.
There is a different way, though.
Imagine, for a moment, that all of your employees were:
S¶T¶A¶R¶S
Select-Talented-Adaptable-Resourceful-Stewards
Your patient satisfaction scores are up - by 20%. And your employee turnover is down - also by 20%.
Filling your clinic or hospital with "S.T.A.R.S." is not voodoo - it is a science. You need to:
1. Clearly identify the competencies and skills needed for success.
2. Accurately and confidently predict the job success of potential hires.
3. Teach managers how to engage their employees in order to achieve high patient satisfaction scores.
4. Build employee loyalty by demonstrating loyalty to them.
Once you implement these steps, you will be able to measure the jumps in patient satisfaction, reductions in employee turnover, and the improvement in the bottom line.
The next step: take a look at who we work with.
Find out Who We Serve and How We Help or go right to Our Services page if you want more information.
Ready to get started? Call us at (303) 439-2001 or Toll Free at (866) 439-2001.
If you are ready to transform your organization with "S.T.A.R.S." take a moment right now to fill in your email address, so I can send you my whitepaper on "9 Myths of Selection, Retention, and Engagement." You'll also get the "1 Minute Leader's Edge Tip" every Wednesday as my thank-you at absolutely no cost or obligation.Get the free whitepaper "9 Myths of Selection, Retention, and Engagement" and receive our weekly newsletter.
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Steve MoultonPresident |
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